“The patented system enables enterprises to draw actionable insights at real-time from enterprise data sources such as e-mails, call centre transcripts, insurance policy documents, broker submissions, bank statements and customer complaints among others,” the statement said.
Generating valuable insights from these data sources is a necessity for enterprise decision-making and the invention provides for automatically generating rules and employing artificial intelligence and advanced analytics to extract, adopt, exploit and analyse data, according to the company.
The patented algorithms have been integrated as part of Mphasis NextLabssolutions such asHyperGraf, a business intelligence and analytics solution, as well asDeepInsights, a cognitive intelligence platform, the statement added.
